Laptops are a special chapter
Do you know what is most often replaced on graphics cards and motherboards during the repair process? Really, try to guess before you begin reading this article. Visiting an Asus repair shop revealed a lot of attractive information you can’t be deprived of. In addition to responding to annoying questions, you’ll learn ways in which hardware failures are routinely detected and fixed.
Laptops also make up a significant part of Asus’ product portfolio. We got to them at the end of the visit, in a somewhat unfortunate time at the end of the shift. The person we interviewed was already on their way home, but even so, most questions were satisfactorily answered.
Following a redaction agreement, as the most interesting questions we selected the focus on integrated memory and how data is handled in the event of an SSD failure. As for the integrated RAM, the affected component is replaced just like anything else on a motherboard manufactured by Asus. Technicians have wiring diagrams available in the PCB navigator and spare parts in stock.
But it gets worse with SSDs, Asus no longer produces them and has them supplied by third-party manufacturers. This means that they do not have access to their wiring diagrams or spare parts in the service center, and the only thing that is possible in this case is to replace the SSD with a new one. Asus will not be able to help you access the data. However, you can repurchase the old SSDs and deal with the content directly with its manufacturer or with a company that deals with data recovery.
LCD/OLED/AMOLED displays are not repaired here. Asus neither has a technology to repair them, as they do not produce them. At the PCB level, even modules with a keyboard are not dealt with here and new ones are also installed straight ahead. If you dare and you already have a laptop that is no longer under warranty, you can also order and reinstall the keyboard from the service center yourself. If you’re just missing a key on your keyboard, it’s definitely worth trying. You may come off well.
Because access to replaceable components through the bottom cover is trivial on most laptops, I was interested in user options for expanding RAM and SSDs during the warranty period. Whether or not you can interfere with the interior for this purpose should be stated in the manual. If you can’t find it there, you can still consult it with technical support. In any case, it is not always possible to interfere with the notebook in accordance with the warranty. Just because there is no seal over the screws doesn’t mean you’re given the green light.
Asus has its own software for diagnosing batteries and testing whether charging cycles correspond to expected values.
Spare parts are traditionally ordered from China, where the logistics are slowed down by complications related to the unpleasant viral disease COVID-19. However, the standard speed of repairs has not been slowed down yet. There are still plenty of parts of all kinds in stock internally, but concerns have been raised for the future which is still uncertain, even though we believe that everything will continue to go at a fast pace. 1200 – 1500 laptops are repaired monthly and about 300 – 400 smartphones.
By the way, the service of AIO servers and computers is already working for foreign markets, VivoPC barebones are made here even for the whole of Europe and the capacities are constantly expanding. The expansion and service of smartphones from France is on the schedule in upcoming days. Such ambitions are later for laptops as well.
So, we’re keeping our fingers crossed so that everything is going according to plans and thank you for the invitation! 🙂
English translation and edit by Lukáš Terényi
- Contents
- Logistics and security
- Memory of graphics cards malfunctions most often...
- ... and Intel sockets aren’t pleasing with motherboards
- Laptops are a special chapter
